Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at shop@liminalspacechains.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package, including the return address. The shipping cost will need to be paid by yourself (about 3£ with Royal Mail). Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop@liminalspacechains.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom orders and personalised chains, but can be sent back for free adjustments. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@liminalspacechains.com.

 

Repairs & Replacements
We are offering a lifelong, free repair for all stainless steel chains. Some pendants or stones might be unique and cannot be replaced. In this case some similar exchange may be offered. 

For repairs, please get in touch via email: shop@liminalspacechains.com or on Instagram. You will only need to pay for the shipping costs.

Repairs cannot be made if the chain was altered or stones got lost. Please message me though, as I am sure we can figure something out.